Mobile Banking FAQ

Browse the FAQs below for more information:


  • How do I register for CBank Mobile Banking?
    To register a profile for Mobile Banking, you must first have a personal account with CBank. Once your account has been established by your personal banker, visit our website at and select the “First Time Login” link to register. Once registration is complete, you will use your login credentials to login to Mobile Banking through your mobile device.

  • How do I download and install the CBank Mobile App on my device?
    You can download the CBank Mobile Banking App from either the Apple App Store, or the Google Play Store by searching for “CBank Cincinnati.” You can also follow the links at the bottom of this screen from your mobile device.

  • What do I do if I forget my password?
    If you forget your password, you can call our main office during normal business hours at (513) 651-3000, or you can visit our website at After entering your AccessID, you can click “submit” then “Forgot Password” and a temporary password will be sent to the email address that is registered to the account.

  • What type of device do I need to use CBank Mobile Banking?
    Any phone or tablet running iOS 7.0 or greater or Android 4.0 or greater can download and run CBank’s Mobile Banking App.


  • Is my personal information safe with CBank’s Mobile Banking App?
    Yes. CBank’s Mobile Banking App uses the same encrypted authentication methods as our website banking. Your accounts are secured with an AccessID and Password. We never request personal information through email or text and we never store any of your personal banking information on your device.

  • Can I increase the security on my mobile device?
    Yes. CBank recommends implementing a passcode system on your mobile device that can lock and unlock your phone when not in use. For more information on how to enable security on your device, please visit the website of your hardware manufacturer or consult your mobile service provider.

  • What if my device is lost or stolen?
    If your device is lost or stolen, please report the loss as soon as possible to CBank’s customer service department at (513) 651-3000 during normal business hours, or email after hours.

  • How do I know if I am downloading the real CBank Mobile Banking App?
    The CBank Mobile Banking App is only available to download through the Apple App Store or the Google Play Store. If you are viewing this page with your mobile device, you can also download our app by following the link(s) at the bottom of the page.

    Mobile Banking